The real winter season is just days ahead as snow is finally making its way into the forecasts. With the snow, comes broken tree limbs, snapped electrical lines and possibly hours, days or even weeks without electricity. This scenario has caused Pepco, the area’s largest electric utility company, to be vilified by residents and the media for its apparent inability to make repairs in a timely manner and to get their customers back online without any additional material loss.
Pepco officials say they have listened to their customers and are demonstrating in a number of ways the proactive steps they are taking to make sure this winter’s experience is significantly better for their customers than seasons past. It’s what they call their Reliability Enhancement Program, which focuses on six crucial areas Pepco will address over the next five years to “enhance reliability” to “reduce the frequency and the duration of power outages.” A Blue Ribbon Task Force has been established to get customer feedback regarding personal experiences on the advantages and shortcomings of Pepco’s service.
We encourage our readers who also happen to be Pepco customers living in Wards 1,2,6 and 7 to join a virtual town hall meeting via telephone next Tuesday, Dec. 13 from 7p.m. to 8:30 p.m. We commend Pepco for providing such a novel opportunity to allow residents to let their voices be heard. Everyone needs to join this preventative bandwagon to help eliminate the problems even Pepco hopes to avoid happening again this year. Call 800-648-7148.