The D.C. Taxicab Commission (DCTC) announced a new 24-hour universal services phone number, 855-484-4966, active as of Tuesday, Oct. 9. The toll-free number provides callers with the means to reclaim their lost property quicker and lodge complaints on a real-time basis.
The customer-friendly prompts allows callers universal capability to access all services for both passengers and drivers.
The intent is to be able to respond to a lost item call within two hours. Callers will need to provide the driver's Face Identification Number or vehicle tag number as well as the name of the taxicab company.
Once the new standard dome lights are installed on D.C. taxis, a passenger will only need to provide the vehicle identification number visible on the dome light.
The universal number will be monitored regularly 24 hours a day; seven days a week. The objective is to offer real-time customer service at any time of the day or night.
Previously, only written complaints were accepted. This system will allow for oral complaints and enable a Hack Inspector to be quickly dispatched to locate an offending vehicle and issue a notice violation.